Acceptable Use Policy
Owner: the IT team
Review: Every 12 months
1. Purpose
This policy explains how the Company's computers, networks, accounts and data may and may not be used. It protects our people, our customers and our business from security incidents, legal risk and misuse.
2. Who and what it covers
It applies to all employees, contractors, temporary staff and anyone else given access to company systems.
- Company-owned laptops, desktops, phones, tablets and peripherals.
- Company networks, Wi-Fi, VPN and internet connection.
- Company accounts: email, chat, cloud storage, business applications and any system you sign in to with a company account.
3. Acceptable use
- Use company systems for your job, in a lawful, professional and respectful way.
- Keep company information inside approved company systems.
- Lock your screen when you step away and keep devices with you or locked away.
- Keep devices updated: install security updates when prompted, and restart when asked to.
- Occasional, brief personal use (for example, checking a personal appointment during a break) is allowed, provided it does not interfere with work, use significant resources, or break any other part of this policy.
4. Prohibited use
You must never use company systems to:
- Break the law, or create, store or share illegal, abusive, discriminatory, harassing or sexually explicit material.
- Access accounts, systems or data you are not authorised to use, or try to get around security controls.
- Share your password or sign-in codes, or let anyone else use your account.
- Install or run malware, hacking tools, password crackers or network scanners, unless it is your approved job to do so.
- Download, copy or share pirated software, films, music or other copyrighted material.
- Mine cryptocurrency, or run personal businesses or side projects.
- Send spam, chain letters or bulk messages that are not approved company communications.
- Copy company or customer data to personal accounts, personal email or personal storage.
5. Personal devices
Company work must be done on company-provided devices. Do not access company email, files or systems from personal devices.
6. Email and messaging
- Use your company email and chat accounts for company business, and never forward company email to a personal account.
- Be careful with links and attachments. Check the sender's real address before acting on a request for money, passwords or data.
- Confirm any request to change bank details or make an urgent payment by calling a number you already have, not one given in the message.
- Write as if the message could be read by a customer or a court: messages may be retained and disclosed.
7. Internet and downloads
- Do not visit sites that host illegal, explicit, gambling or pirated content on company systems or networks.
- Download files only from trusted sources and only when you need them for work.
- Do not use company systems to stream large amounts of non-work media that slow the network for others.
8. Installing software
- Only install software, browser extensions or apps that the IT team has approved.
- Do not sign up for cloud services with your company email, or upload company data to them, without approval.
- Do not disable antivirus, firewalls, updates or device management.
9. Passwords and multi-factor sign-in
- Use a unique password for every account, and use the company password manager where one is provided.
- Use long passphrases: at least 14 characters is a good rule.
- Turn on multi-factor sign-in wherever it is offered, and never approve a sign-in prompt you did not start.
- Never share passwords or codes, including with IT staff. IT will never ask for your password.
10. Handling company and customer data
- Only access the data you need for your job.
- Store company and customer data only in approved company systems, never on USB drives or personal storage unless approved and encrypted.
- Share confidential data only with people who need it and are allowed to see it, and use the approved secure sharing method.
- Follow applicable data protection law (for example the UAE PDPL or the GDPR where they apply) when handling personal data.
- Dispose of paper and devices containing company data securely, through the IT team.
11. Remote work and public Wi-Fi
- Use the company VPN, or a trusted network, when working away from the office.
- Avoid public Wi-Fi for company work where possible. If you must use it, use the VPN.
- Make sure others cannot see your screen or hear confidential calls in public places.
- Never leave company devices unattended in vehicles or public places.
12. Social media
- Do not post confidential information about the Company, its customers or colleagues.
- Make clear that personal views are your own, not the Company's, unless you are authorised to speak for the company.
- Be alert to people using social media to gather information for scams or phishing.
13. AI tools
- Only use AI tools that are approved for company work.
- Do not enter confidential information, customer data, personal data, passwords or source code into AI tools unless the tool is approved for that data.
- Check AI output for accuracy before you rely on it or share it. You remain responsible for your work.
- Detailed rules are in the company AI acceptable use policy.
14. Monitoring notice
The Company may monitor and log the use of company systems, networks and accounts to protect security, investigate incidents and meet legal obligations. Monitoring is carried out in line with applicable law, is proportionate, and is limited to company systems. Do not expect privacy for personal material stored on or sent through company systems.
15. Reporting security incidents
Report these to the IT team immediately, even if you are unsure or think it was your mistake:
- A lost or stolen device, ID badge or security key.
- A suspicious email, call or message, especially if you clicked a link, opened an attachment or entered details.
- Any sign that an account has been used by someone else.
- Company or customer data sent to the wrong person or exposed.
Reporting quickly limits the damage. You will not be penalised for an honest, prompt report.
16. Exceptions
Any exception to this policy must be approved in writing by the IT team before it applies.
17. Breaches
Breaking this policy may lead to access being removed and to disciplinary action, up to and including dismissal or ending a contract. Illegal activity may be reported to the authorities.
18. Acknowledgement
I have read and understood this Acceptable Use Policy and agree to follow it.
Name: ____________________
Signature: ____________________
Date: ____________________
This policy was drafted with a template. Have it reviewed by your HR and legal advisers before you adopt it.