Etoolio

Warranty & Faulty Goods Rights Checker

Free consumer rights checker for faulty goods. Enter where and when you bought an item to see your EU 2-year or UK legal guarantee, your remedies, and a ready-to-send claim letter. Track items in a private ledger.

Where did you buy it?

Enter the purchase date to check your rights.

Faulty item? You have more rights than the shop admits

When something you bought breaks too soon, retailers often point you to the manufacturer, or claim the warranty has run out. But your strongest right is the free legal guarantee you have against the seller, and it lasts far longer than most people realise. This free tool tells you exactly where you stand for a faulty item, based on where and when you bought it, and writes the claim letter for you.

Your legal guarantee

  • EU / EEA: a minimum 2-year legal guarantee against the seller. They must repair or replace a faulty item free, or give a price reduction or refund.
  • UK: reject a faulty item for a full refund within 30 days, and claim a repair, replacement or refund for up to 6 years under the Consumer Rights Act 2015.

Why timing changes your position

The key is the burden of proof, who has to prove whether the fault was there from the start. In the EU, for the first year (2 years in some countries) the fault is presumed to have existed at delivery, so the seller must prove otherwise. In the UK it is the first 6 months. After that, you must show the fault was inherent rather than wear or misuse, which is harder. So acting sooner makes your claim much stronger, and this tool shows the exact phase you are in.

Go to the shop, not the brand

Your legal guarantee is against the retailer that sold you the item, not the manufacturer. That is a common point of confusion retailers sometimes exploit. This tool's letter is addressed to the seller and cites the correct law, so you can push back with confidence. Keep your proof of purchase, give them a reasonable deadline, and escalate to your consumer authority if they refuse.

A ledger that remembers your deadlines

Rights expire, and it is easy to forget when. You can save your purchases to a private ledger, stored only on your device, that shows how much legal-guarantee time each item has left and warns you when it is running out. This is part of ClaimBack, tools for claiming what you are owed: because a ledger that remembers your deadlines is often worth more than the rules themselves.

Good to know

Warranty & Faulty Goods Rights Checker, frequently asked questions

What are my rights if something I bought is faulty?

In the EU you have a legal guarantee of at least 2 years against the seller, who must repair or replace a faulty item free of charge, or give a price reduction or refund if that is not possible. In the UK, under the Consumer Rights Act 2015, you can reject a faulty item for a full refund within 30 days, and claim a repair, replacement or refund for up to 6 years. This tool asks where and when you bought the item and tells you which rights apply and how strong your position is right now.

What is the difference between a legal guarantee and a warranty?

A legal guarantee is your statutory right against the seller, it is free, automatic, and cannot be signed away. A manufacturer's warranty (or an extended warranty you pay for) is an extra, voluntary promise on top. Crucially, your legal guarantee is against the retailer that sold you the item, not the manufacturer, so you go back to the shop, not the brand. The two run in parallel and you can use whichever helps you more.

What is the burden of proof, and why does timing matter?

It decides who has to prove whether a fault was there from the start. In the EU, for the first year (2 years in some countries) the fault is presumed to have existed at delivery, so the seller must prove otherwise. In the UK it is the first 6 months. After that window, the burden shifts to you to show the fault was inherent and not wear or misuse, which can need evidence. So the sooner you act, the easier the claim, which is why this tool shows your current phase.

How do I claim for a faulty item?

Contact the retailer (not the manufacturer) in writing, describe the fault, state your legal right, and ask for a repair, replacement or refund. This tool generates that letter for you, citing the correct law. Keep your proof of purchase, give the retailer a reasonable deadline (14 days is common), and if they refuse unfairly, escalate to your national consumer authority, or in the UK to Trading Standards or the relevant ombudsman.

Can I track my purchases and their guarantee deadlines?

Yes. You can save items to a private ledger stored only on your device, which shows how much legal-guarantee time each item has left and warns you when it is running out. Because consumer rights expire, a ledger that remembers your deadlines is often more valuable than the rules themselves. Nothing you save is uploaded.

Does this cover purchases outside the EU and UK?

The detailed rights and letter cover the EU and UK, which have strong, clear legal guarantees. Elsewhere, most countries still require a seller to fix or refund faulty goods, so it is worth asking the seller and checking your national consumer authority, but the exact time limits vary and this tool cannot state them for every country.

Is it free and private?

Yes. It runs entirely in your browser, the letter is generated locally, and any items you track are saved only on your device. Nothing is uploaded.

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